Primary technical support for CleverCat is by e-mail.
Office hours are 8:30am to 4:30pm (Pacific Time), Monday to Friday.
For clarity, you may want to include a screenshot which better describes your question. Use the Snipping Tool (included in Windows versions 7 or higher) or press the Alt and Print Screen keys (Alt+PrtScn) at the same time. This will save a copy of the current window to memory. Open your e-mail program and press the Control and V keys (Ctrl+V) to paste this image into the body of your message. This will help us provide an answer in the shortest possible time. We'll normally respond within the hour or by the following morning at the latest.
Remote Desktop Support
We can connect directly to your PC and share control of your mouse and keyboard for training or product tours.
Email Us or call (778) 753-5300 for an invitation code.
With your code, Click Here to start the remote-desktop connection. You will be prompted to download and install a small software and then follow the instructions on the screen.
Compatibility and Service Packs - Because CleverCat uses a Microsoft Access Runtime Engine, it needs to be compatible with an existing installation of Microsoft Office.
Software UpdatesCurrent build date - July 21, 2015 - Version 3.2.10
If you suspect the program file is corrupted, do not re-install the software. This will replace your configuration files.
Instead, to repair or update your files, download and run CatUpdate.exe. This will replace only the program files and leave
your configuration and data files intact.
CatUpdate.exe - 2003
If you are updating a 2010 or 2013 Runtime version, running Setup2.exe or Setup3.exe again will only replace the main program files.
Your data and configuration files will not be affected. However, as these are large files, it can be faster to simply download and
replace just the main program file. You can get the 2010 or 2013 main program file using these links:
catalog.accde - 2010 32-bit
catalog.accde - 2013 32-bit
Catalog Creator Version 8.0.4 - Jul. 12, 2012 Download LiteUpdate.exe
Some Updates require changes to the database structure. When you first re-start CleverCat, you will need to
select Upgrade on the Menu Bar to open the Upgrade form. Click the Add Data Fields button to upgrade your data file.
If you have multiple data files, return to the Main Menu, load the next data file and repeat the Upgrade process.
Frequently Asked Questions
Please check the FAQ Page to see if your question can be answered right away.
These tutorials cover all the features of the software. Most run about 5 minutes.