Technical Support

Primary technical support for CleverCat is by e-mail.
Office hours are 8:30am to 4:30pm (Pacific Time), Monday to Friday.

For clarity, you may want to include a screenshot which better describes your question. Use the Snipping Tool (included in Windows versions 7 or higher) or press the Alt and Print Screen keys (Alt+PrtScn) at the same time. This will save a copy of the current window to memory. Open your e-mail program and press the Control and V keys (Ctrl+V) to paste this image into the body of your message. This will help us provide an answer in the shortest possible time. We'll normally respond within the hour or by the following morning at the latest.

View the User Manual (CleverCat)

View the User Manual (Catalog Creator)

Remote Desktop Support

We can connect directly to your PC and share control of your mouse and keyboard for training or product tours.
Email Us or call (778) 753-5300 for an invitation code.
With your code, Click Here to start the remote-desktop connection. You will be prompted to download and install a small software and then follow the instructions on the screen.

 

Compatibility and Service Packs - Because CleverCat uses a Microsoft Access Runtime Engine, it needs to be compatible with an existing installation of Microsoft Office.

An error message on Startup may occur if your PC does not have the latest Office Service Packs installed. Visit the Microsoft Office Update site to download the latest Service Packs.


Software Updates

Current build date - July 21, 2015 - Version 3.2.10

If you suspect the program file is corrupted, do not re-install the software. This will replace your configuration files. Instead, to repair or update your files, download and run CatUpdate.exe. This will replace only the program files and leave your configuration and data files intact.
CatUpdate.exe - 2003

If you are updating a 2010 or 2013 Runtime version, running Setup2.exe or Setup3.exe again will only replace the main program files. Your data and configuration files will not be affected. However, as these are large files, it can be faster to simply download and replace just the main program file. You can get the 2010 or 2013 main program file using these links:
catalog.accde - 2010 32-bit
catalog.accde - 2013 32-bit

64-bit versions
catalog.accde - 2010 64-bit
catalog.accde - 2013 64-bit

Catalog Creator Version 8.0.4 - Jul. 12, 2012    Download LiteUpdate.exe

Upgrading

Some Updates require changes to the database structure. When you first re-start CleverCat, you will need to select Upgrade on the Menu Bar to open the Upgrade form. Click the Add Data Fields button to upgrade your data file.
If you have multiple data files, return to the Main Menu, load the next data file and repeat the Upgrade process.

 

Frequently Asked Questions

Please check the FAQ Page to see if your question can be answered right away.

 

Tutorials

These tutorials cover all the features of the software. Most run about 5 minutes.

Introduction - How to create a complete catalog in less than 15 minutes!
Data Import & Updating

These tutorials demonstrate some of the options for preparing your data and importing it into the CleverCat database.

Tutorial Link to YouTube Tutorial Link to YouTube Tutorial Link to YouTube Tutorial Link to YouTube

Tutorial Link to YouTube

Designing Print Templates

These tutorials cover the template design features. There are four different templates styles and a separate tutorial for each. Additionally, there are tutorials for features common to each template style.

Tutorial Link to YouTube Tutorial Link to YouTube Tutorial Link to YouTube

Formatting

These tutorials demonstrate the formatting options in the Template Designer. Learn how to change fonts, colors, borders and more.

Tutorial Link to YouTube Tutorial Link to YouTube Tutorial Link to YouTube

Printing Your Catalog

These tutorials demonstrate printing your catalog. Learn about the advanced options such as Duplexing, mirroring adjusting prices at print time. Also in this section is information about the Table of Contents and Index Page.

Tutorial Link to YouTube Tutorial Link to YouTube Tutorial Link to YouTube

HTML Catalogs

These tutorials demonstrate creating and implementing PHP and HTML files. Learn how to add an inline frame to your website for an easy online catalog.

Tutorial Link to YouTube Tutorial Link to YouTube Tutorial Link to YouTube

Tips & Tricks

This section covers useful information that does not belong in the other tutorials. Most of these videos run only one or two minutes.

Tutorial Link to YouTube Tutorial Link to YouTube Tutorial Link to YouTube

Working With Photos

Find out how CleverCat automatically adjusts your photos to fit and how you can optimize this process.

Tutorial Link to YouTube Tutorial Link to YouTube Tutorial Link to YouTube

 

 

 

 

 

Tech Support
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